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Claude Skills by polar-bear-org
github.com/polar-bear-org1,179 skills0 installs67 views
- Example SkillOne sentence on what this skill produces, then the trigger phrases. Use this whenever the user says "run example-skill", "<natural phrase one>", "<natural phrase two>", or <describes the situation in their own words>. Use it even for a vague "<the half-formed version of the request>".Votes: 0GitHub stars: 2
- Cs Abusive Customer PolicyWrites an abusive contact policy with warning, final warning and end-contact steps, a script for each step by channel, a supervisor backup rule with a time limit and an incident log. Use for "run cs-abusive-customer-policy", "abusive customer policy", "customer is swearing at me", "can I hang up on an abusive customer", "customer threatened our agent", "end the chat with a rude customer", "zero tolerance policy for abuse", "script for ending an abusive call", part of the AI for Customer Servi...Votes: 0GitHub stars: 2
- Cs Ai Use PolicyWrites a support team AI use policy, producing a list of useful AI tasks with their risks, customer-data and send rules, disclosure wording and a review log. Use for "run cs-ai-use-policy", "AI use policy for support", "what can my team use AI for", "rules for AI drafted replies", "can agents paste customer data into AI", "AI disclosure wording", "leadership is watching who uses AI", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Backlog Recovery PlanBuilds a backlog recovery plan for a support queue, with triage by age and risk, a bulk-reply and merge plan, a pause list and a daily burn-down. Use for "run cs-backlog-recovery-plan", "our ticket backlog keeps growing", "how to reduce ticket backlog", "clear the support queue", "backlog burn-down", "the oldest tickets are the angriest", "merge duplicate tickets", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Bug ReportTurns a customer ticket into a bug report engineering can act on, with steps to reproduce, expected and actual result, impact and customers affected, urgency, a workaround and what the customer was told. Use for "run cs-bug-report", "bug report template", "write a bug report from this ticket", "escalate to engineering", "engineering ignores my escalations", "steps to reproduce", "turn this ticket into a bug", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Canned ResponsesBuilds a saved replies library from the answers your team types most, with personal slots, naming rules, an owner and review date for each reply, and a retire list. Use for "run cs-canned-responses", "write our saved replies", "build a macro library", "canned responses for support", "we keep typing the same answer", "clean up our macros", "templates for common tickets", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Chatbot Handoff RulesWrites the rules for when a support bot hands a customer to a person, producing a bot scope table, handoff triggers with a context packet and a loop test script. Use for "run cs-chatbot-handoff-rules", "bot handoff rules", "chatbot escalation to a human", "our bot loops customers", "customers cannot reach a person", "bot disclosure message", "doom loop test", "what should the bot never answer", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Complaint Handling ProcedureWrites a complaint handling procedure with receive, acknowledge, investigate, answer, close and learn steps, acknowledgement and outcome letters and a complaint log. Use for "run cs-complaint-handling-procedure", "complaint handling procedure", "how to handle customer complaints", "complaints process", "formal complaint response letter", "complaint log template", "ISO 10002 complaints", "who handles a formal complaint", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Csat SurveyDesigns a short post-ticket CSAT survey and sorts every comment by cause, producing the survey, a cause-coded comment sheet and a monthly summary that names causes, not agents. Use for "run cs-csat-survey", "CSAT survey", "customer satisfaction survey questions", "short customer satisfaction survey", "sort our survey comments", "bad rating was not the agent's fault", "monthly CSAT report", "why is our CSAT down", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Customer Effort ScoreProduces a customer effort report with the effort question and where to ask it, the effort drivers counted from tickets and comments (repeat contacts, transfers, channel switching), and a fix list with owners. Use for "run cs-customer-effort-score", "customer effort score", "CES survey", "too many transfers", "customers contact us again and again", "measure customer effort", "why does one issue take so many contacts", "reduce repeat contacts", part of the AI for Customer Service Pack by Polar...Votes: 0GitHub stars: 2
- Cs Customer Journey MapBuilds a customer journey map from real tickets, with phases, actions, thoughts and feelings, the contact points where customers get confused and write in, and rewrites of the messages that cause it. Use for "run cs-customer-journey-map", "customer journey map", "why do customers keep contacting us", "customers don't read the emails", "map where customers get confused", "rewrite our order emails", "journey map from tickets", "where do our tickets start", part of the AI for Customer Service Pa...Votes: 0GitHub stars: 2
- Cs Customer Service PolicyWrites a customer service policy with one page per topic (hours, channels, response promises, tone, refunds pointer, privacy basics), a change log and a "what we never say" list. Use for "run cs-customer-service-policy", "write our customer service policy", "support standards", "every agent gives a different answer", "one source of truth for support", "customer service guidelines", "service promises", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs De Escalation PlaybookBuilds a de-escalation playbook with phone and chat steps, phrases to use and avoid, the "I want your manager" path and a handoff note so the customer does not repeat themselves. Use for "run cs-de-escalation-playbook", "how to handle angry customers", "how to deal with difficult customers", "what to say to an angry customer", "customer wants to speak to a manager", "calm down an upset caller", "de-escalation phrases", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Erlang C StaffingBuilds an Erlang C staffing plan for a support team, with a volume forecast by interval, agents needed at a target service level, occupancy and shrinkage, workload maths for email and chat, and a one-page case for more hands. Use for "run cs-erlang-c-staffing", "how many agents do we need", "Erlang C calculation", "staffing case for leadership", "support capacity plan", "tickets doubled and we need to hire", "forecast support headcount", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Escalation MatrixBuilds an escalation matrix for a support desk, with support tiers and their entry criteria, an impact and urgency priority grid, triggers, target times and the information each route needs before a ticket moves. Use for "run cs-escalation-matrix", "escalation matrix", "escalation path for support", "who decides on this ticket", "support tiers", "priority matrix for tickets", "stop every ticket landing on me", "tier 1 tier 2 tier 3 rules", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Five WhysFinds the few contact reasons that drive most of your volume and asks why until each reaches a fixable process, producing a Pareto table of drivers, a 5 Whys chain per driver and a list of asks for product with owners and dates. Use for "run cs-five-whys", "5 whys", "root cause analysis for tickets", "ticket driver report", "top contact drivers", "why do customers keep contacting us", "voice of the customer report", "product never hears it", part of the AI for Customer Service Pack by Polar B...Votes: 0GitHub stars: 2
- Cs Incident CommunicationWrites an incident communication plan for an outage, with a first notice, an update cadence that always gives the next-update time, no-ETA wording, an all-clear, a blameless closing note and an agent brief. Use for "run cs-incident-communication", "incident communication plan", "outage update to customers", "status page update", "what to tell customers with no ETA", "agent brief during an outage", "incident closing note", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Knowledge Base ArticleTurns a solved ticket into a knowledge base article (issue in the customer's words, environment, resolution, cause), with an article state, a gap list from failed searches and a review cadence. Use for "run cs-knowledge-base-article", "write a help article from this ticket", "knowledge base article", "KCS article", "document this fix", "our answers are buried", "internal wiki page for support", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Nps SurveyPlans a relationship NPS survey with its follow-up question and turns the results into causes support can and cannot move, producing the survey plan, a close-the-loop rule where a person contacts detractors, and a cause table. Use for "run cs-nps-survey", "NPS survey", "net promoter score", "what do customers think of us overall", "how to calculate NPS", "NPS follow-up question", "close the loop with detractors", "our NPS dropped", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Qa ScorecardBuilds a Reply QA Scorecard with a reply rubric (accuracy, policy, clarity, tone, next step), a sample plan, a calibration session and same-day coaching notes about replies. Use for "run cs-qa-scorecard", "QA scorecard for support", "quality review of tickets", "reply quality rubric", "calibration session", "coaching notes for chat replies", "QA without watching people", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Raci MatrixBuilds a Support RACI Matrix showing who owns what across support, success, sales, product and engineering, flags gaps and double owners, and sets a rule for new asks. Use for "run cs-raci-matrix", "support is the dumping ground", "who owns this task", "RACI for customer service", "responsibility matrix for support", "scope between support and success", "stop support picking up everything", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Refund Exception PolicyWrites a refund and exception policy with public refund wording, a decision-rights table of who approves what up to what value, a precedent log, a never-do list and kind ways to say no. Use for "run cs-refund-exception-policy", "refund policy", "who can approve a refund", "customer wants an exception", "manager keeps overriding me", "how to say no to a customer nicely", "goodwill credit limits", "decision rights for refunds", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Release Readiness BriefPrepares a release readiness brief for support before a product change ships, with a change table, the questions customers will ask, day-one saved replies and article updates, launch contacts and a go or hold check. Use for "run cs-release-readiness-brief", "release readiness", "support launch brief", "product changed and support was not told", "prepare support for a release", "launch readiness checklist for support", "day one support kit", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Role Play ScenariosBuilds a Role Play Scenario Bank by contact type, then plays the customer so agents can rehearse, with debrief questions and a practice log for the team. Use for "run cs-role-play-scenarios", "customer service role play", "practise a difficult customer", "role play scenarios for support", "play an angry customer", "rehearse a refund refusal", "practice for new agents", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Self Service DeflectionPlans which support questions move to self-service and how to measure it honestly, producing a candidate question list, resolved versus abandoned measures and a second-line restaffing check. Use for "run cs-self-service-deflection", "self-service deflection plan", "ticket deflection", "which tickets can the bot or help centre take", "is our deflection rate real", "bots took the easy tickets", "restaff after deflection", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Service BlueprintDraws a service blueprint for one service, with frontstage and backstage actions, support processes, the line of visibility, and the fail points and wait points each with an owner. Use for "run cs-service-blueprint", "service blueprint", "map what happens behind the scenes", "why do handoffs keep failing", "support gets blamed for other teams", "frontstage and backstage", "find the fail points", "show leadership where tickets wait", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Service Recovery PlanDrafts a service recovery plan with an owned-mistake reply, a fix and follow-up plan on two tracks, a gesture within agreed limits and an apology letter. Use for "run cs-service-recovery-plan", "service recovery", "how to apologise to a customer for our mistake", "we promised the wrong delivery date", "apology letter to customer", "make it right with the customer", "goodwill gesture", "we messed up, what do we say", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Shift HandoverWrites a shift or holiday handover for support work, with open tickets in SBAR form showing owner and promise made, who talks to each customer, and a holiday cover sheet. Use for "run cs-shift-handover", "I cannot take a holiday", "holiday handover for support", "shift handover template", "hand over my open tickets", "cover sheet while I am away", "everything is tied to me", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Sla OlaDrafts an SLA and OLA agreement for a support desk, with customer targets by priority and channel, internal OLAs with engineering, product and billing, breach rules and a named clock owner at every stage. Use for "run cs-sla-ola", "SLA template", "OLA template", "operational level agreement", "SLA for customer support", "breaches blamed on support", "response time targets", "agreement with engineering on response times", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Support Metrics ScorecardBuilds a Support Metrics Scorecard with a metric set that separates closed from resolved, first contact resolution paired with reopen rate, an SLA clock owner per stage, and what each number cannot tell you. Use for "run cs-support-metrics-scorecard", "support KPIs", "customer service metrics", "first contact resolution", "reopen rate", "our metrics blame the wrong team", "monthly support report", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Ticket TaxonomyBuilds a reason-based ticket tag tree from your tickets, producing the two-level taxonomy with definitions and examples, a one-page tagging guide and a retire list for dead tags. Use for "run cs-ticket-taxonomy", "ticket taxonomy", "ticket tags", "contact reason codes", "our tags are a mess", "nobody tags tickets", "what are customers contacting us about", "clean up helpdesk tags", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Training PlanBuilds a New Agent Training Plan with a first-weeks ramp built on practice, a shadow and reverse-shadow schedule, a go-solo checklist based on tasks, and a check that training changed the work. Use for "run cs-training-plan", "customer service training plan", "onboarding plan for support agents", "new hire ramp", "shadowing schedule", "support agent onboarding", "training that is not just slides", part of the AI for Customer Service Pack by Polar Bear.Votes: 0GitHub stars: 2
- Cs Workload Recovery RulesWrites team workload and recovery rules for a support desk, with an occupancy cap, breaks between hard contacts, recovery time after abuse, cover and shift-end rules, and a team check against six stress areas. Use for "run cs-workload-recovery-rules", "my team is burning out", "workload rules for support agents", "recovery time after an abusive call", "cap back-to-back hard contacts", "support team stress check", "breaks between difficult calls", part of the AI for Customer Service Pack by Po...Votes: 0GitHub stars: 2
- Hr Absence ManagementWrites an Absence Management Procedure with reporting and recording rules, a return-to-work meeting guide, and review points that open a conversation instead of an automatic warning, plus an adjustments check. Use for "run hr-absence-management", "absence management procedure", "sickness absence policy", "return to work meeting", "pattern of Monday sick days", "absence triggers", "how do I talk about someone's absences", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Accommodation ProcessRuns the interactive accommodation process as a Reasonable Accommodation Record, with the options explored and the reason for the choice, a response letter, and adviser questions before any refusal. Use for "run hr-accommodation-process", "reasonable accommodation", "reasonable adjustments", "interactive process", "leave extension as an accommodation", "remote work request for a health reason", "can we say no to this accommodation", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr AuditRuns an HR Audit Report across files, policies and practices, with a gap list ordered by risk and effort, a fix plan with owners, and the deficiency summary leaders sign off. Use for "run hr-audit", "HR audit", "audit our personnel files", "I inherited a mess", "HR audit checklist", "employee file audit", "records retention check", "first 90 days as HR lead", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr CalendarBuilds a 12-month HR Calendar with an owner and lead time per item, statutory and reporting dates marked to confirm with a qualified adviser, and a clash check against your busy season. Use for "run hr-calendar", "HR calendar", "annual HR calendar", "HR compliance calendar", "Q4 is killing me", "plan the HR year", "reporting deadlines for HR", "when do I start the pay review", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Case LogSets up an employee relations case log with stage, owner, next date and documents per case, the rules for what to record and what not to, and a monthly aggregate count for reporting. Use for "run hr-case-log", "employee relations case log", "ER case tracker", "how do I keep notes on HR cases", "what should I write down about a complaint", "track open grievances", "case management log for HR", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Code Of ConductWrites a Code of Conduct that turns your values into observable behaviours, with a conflicts of interest and relationships section and a disclosure route, privacy at work, a speak-up route, a non-retaliation statement and what happens after a breach. Use for "run hr-code-of-conduct", "code of conduct", "workplace relationships policy", "conflict of interest disclosure", "speak up policy", "non-retaliation statement", "manager dating a report", "turn our values into behaviours", part of the AI...Votes: 0GitHub stars: 2
- Hr Compensation PhilosophyWrites a one-page compensation philosophy covering market position, what pay rewards, how progression works, what is shared openly and with whom, review rhythm, and a trade-offs table for leaders to decide. Use for "run hr-compensation-philosophy", "write a compensation philosophy", "pay philosophy", "total rewards statement", "how should we pay people", "pay transparency policy", "stop pay deals case by case", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Complaint IntakePrepares the first conversation when someone raises a concern, with a script, an intake note and the route options for a named person to choose. Use for "run hr-complaint-intake", "an employee came to me with a complaint", "employee relations intake", "she only wants it written down", "what do I say when someone reports harassment", "first meeting about a concern", "can I keep this confidential", "what happens after someone complains", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Compliance ChecklistBuilds an HR Compliance Register of obligations by location and headcount, with a source link and date checked per line, a next action and owner, and an "adviser confirmed on" column that stays empty until a person fills it. Use for "run hr-compliance-checklist", "HR compliance checklist", "which HR laws apply to us", "compliance register", "multi-state HR compliance", "headcount thresholds", "what changed in employment law", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr DashboardBuilds a one-page aggregate HR Dashboard (headcount, hires, leavers, turnover, absence, open ER cases) with a definition per metric, small groups suppressed, and a "what this cannot tell you" line. Use for "run hr-dashboard", "HR dashboard", "HR metrics for leadership", "turnover report", "show HR's value", "people metrics one pager", "monthly HR report", "attrition numbers", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Disciplinary ProcedureWrites a standing Disciplinary Procedure with the fair steps from establishing facts to appeal, the warning levels and how long each stays live, suspension as a last resort, and the rule for who may accompany the employee. Use for "run hr-disciplinary-procedure", "disciplinary procedure", "disciplinary policy", "write our disciplinary process", "progressive discipline steps", "warning levels", "can an employee bring a lawyer to a disciplinary", "suspension policy", part of the AI for HR Pack ...Votes: 0GitHub stars: 2
- Hr Employee HandbookAssembles an Employee Handbook from your approved policies, with contents in the order a new starter needs them, a disclaimer flagged for an adviser, an acknowledgement page, a change log and a gap list of policies still missing. Use for "run hr-employee-handbook", "employee handbook", "update our handbook", "handbook rewrite", "handbook acknowledgement form", "handbook change log", "which policies are missing from our handbook", "put our policies in one place", part of the AI for HR Pack by ...Votes: 0GitHub stars: 2
- Hr Exit InterviewBuilds an Exit Interview Programme that names who runs the interview (not the line manager), the question set, a consent and recording note, a quarterly theme read for groups only, and the loop back to leaders. Use for "run hr-exit-interview", "exit interview questions", "exit interview template", "leavers say nothing ever changes", "why are people leaving", "exit survey themes", "quarterly exit report", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Grievance ProcedureWrites a grievance procedure from informal first to appeal, with timescales, roles and the rule for when the grievance is about the person who would hear it. Use for "run hr-grievance-procedure", "write our grievance procedure", "grievance policy", "how should employees raise a complaint", "grievance appeal process", "who hears a grievance about the manager", "grievance timescales", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Investigation ReportStructures an investigation report that keeps allegation, evidence, findings of fact and open questions apart, leaves the decision to a named decision maker and indexes the evidence log. Use for "run hr-investigation-report", "write up the investigation", "investigation report template", "investigation findings", "how do I write an investigation report", "interviews are done, what now", "separate findings from the decision", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Job ArchitectureBuilds a job architecture with job families, levels with written differences, title rules and a leveling guide that describes roles and never rates people. Use for "run hr-job-architecture", "build job levels", "job leveling guide", "create job families", "career levels framework", "fix our job titles", "why is this role at this level", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2
- Hr Leave Of AbsenceBuilds a Leave of Absence Case Plan for one person's leave, with the eligibility points to confirm, notices, contact, cover and return, plus the letters to the employee and the questions for the leave administrator. Use for "run hr-leave-of-absence", "leave of absence plan", "someone is going on FMLA", "plan this medical leave", "letters for someone on leave", "return from leave", "restructure during leave", "our leave administrator got it wrong", part of the AI for HR Pack by Polar Bear.Votes: 0GitHub stars: 2