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---
name: playbook-customer-support-support-engine
description: "Diagnostic trees, KB loop, and QA scorecards compounding quality."
---
# Playbook: Install a support excellence engine
> Diagnostic trees, KB loop, and QA scorecards compounding quality.
**Track:** 🗺️ Customer Support · **Domain:** Journey Playbooks · **Level:** journey · **~65 min**
**Who this is for:** Support Engineers, CX Leads, Helpdesk Teams, Technical Account Managers
## When to Use This Skill
Diagnostic trees, KB loop, and QA scorecards compounding quality.
Use it whenever a matching task appears in conversation — the agent loads these instructions on demand.
## Journey Steps
1. Step 1 — Diagnose with question trees, not guesswork: start with "For top-10 issue types, write decision trees with observable checkpoints"
2. Step 2 — QA support quality without demoralizing agents: start with "Rubric: accuracy, completeness, tone, process adherence — weighted by issue class"
3. How it fits together: Trees reduce round-trips; the KB loop turns tickets into deflection assets.
### Referenced Skills
- `ticket-excellence-diagnostic-question-trees`
- `support-ops-support-qa-scorecards`
## Commands
**Install all referenced skills**
```bash
npx skills add aniruddhaadak80/skills --skill ticket-excellence-diagnostic-question-trees && npx skills add aniruddhaadak80/skills --skill support-ops-support-qa-scorecards
```
---
Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skills.sh/aniruddhaadak80/skills
