When the user wants to create or optimize a refund or return policy page. Also use when the user mentions "refund policy," "return policy," "money-back guarantee," "returns and refunds," "refund page," "return process," "refund terms," or "satisfaction guarantee."
Installs into .claude/skills of the current project.
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---
name: refund-page-generator
description: When the user wants to create or optimize a refund or return policy page. Also use when the user mentions "refund policy," "return policy," "money-back guarantee," "returns and refunds," "refund page," "return process," "refund terms," or "satisfaction guarantee."
metadata:
version: 1.0.0
---
# Pages: Refund / Return Policy
Guides refund and return policy page content for e-commerce and digital products.
**When invoking**: On **first use**, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On **subsequent use** or when the user asks to skip, go directly to the main output.
## Initial Assessment
Identify:
1. **Product type**: Physical, digital, subscription, or mixed
2. **Policy**: Time window, conditions, process
3. **Jurisdiction**: Consumer rights (EU, etc.)
## Best Practices
### Essential Elements
| Element | Purpose |
|---------|---------|
| **Eligibility** | What can be returned; time limits |
| **Process** | How to request; steps |
| **Refund method** | Original payment; timeline |
| **Exclusions** | Non-refundable items |
| **Contact** | Support for returns |
### Content
- **Clear**: Simple language; no legalese
- **Scannable**: Headings, bullets
- **Complete**: Answer common questions
- **Up to date**: Review when policy changes
### Placement
- Footer; checkout; product pages
- Link from FAQ when relevant
## Output Format
- **Outline** for refund/return policy
- **Key sections** and content
- **Disclaimer**: Recommend legal review
## Related Skills
- **legal-page-generator**: Refund is often a legal page
- **faq-page-generator**: FAQ may link to refund policy
- **privacy-page-generator**: Footer grouping
