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# E-Commerce Customer Retention
Increase customer retention and repeat purchases for e-commerce businesses. Email flows, loyalty programs, subscription models, customer segmentation, and win-back strategies.
## Capabilities
- Customer retention metrics and benchmarking (by industry)
- Post-purchase email and SMS flow design
- Loyalty and rewards program setup
- Subscription and auto-replenishment models
- Customer segmentation: RFM analysis
- Win-back campaign strategy for lapsed customers
- Review and referral program integration
- Customer lifetime value optimization
## Install
```bash
npx skills add nexscope/ecommerce-customer-retention
```
## Usage
Ask your AI agent:
- "Build a customer retention strategy for my Shopify store."
- "Design a loyalty program for my beauty brand."
- "Create win-back email flows for customers who haven't purchased in 90 days."
## Output
Structured recommendations with actionable steps, benchmarks, and platform-specific guidance.
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*Built by [Nexscope](https://www.nexscope.ai/?co-from=skill) — AI-powered e-commerce tools for sellers worldwide.*
