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---
name: knowledge-management-category-structure
description: 'Sub-skill of knowledge-management: Category Structure (+1).'
version: 1.0.0
category: business
type: reference
scripts_exempt: true
---
# Category Structure (+1)
## Category Structure
Organize articles into a hierarchy that matches how customers think:
```
Getting Started
├── Account setup
├── First-time configuration
└── Quick start guides
Features & How-tos
├── [Feature area 1]
├── [Feature area 2]
└── [Feature area 3]
Integrations
├── [Integration 1]
├── [Integration 2]
└── API reference
Troubleshooting
├── Common errors
├── Performance issues
└── Known issues
Billing & Account
├── Plans and pricing
├── Billing questions
└── Account management
```
## Linking Best Practices
- **Link from troubleshooting to how-to**: "For setup instructions, see [How to configure X]"
- **Link from how-to to troubleshooting**: "If you encounter errors, see [Troubleshooting X]"
- **Link from FAQ to detailed articles**: "For a full walkthrough, see [Guide to X]"
- **Link from known issues to workarounds**: Keep the chain from problem to solution short
- **Use relative links** within the KB -- they survive restructuring better than absolute URLs
- **Avoid circular links** -- if A links to B, B shouldn't link back to A unless both are genuinely useful entry points
