Hi Alex, Let's spend the next sprint on the defect backlog — we're losing customers and deals to it faster than we're closing it. - **The backlog will keep growing on its own.** We're opening defects faster than we close them; the attached chart projects where that leaves us in a year if we don't intervene now. - **Defects are costing us customers.** Customer Experience and Research tie them directly to churn — the second chart puts churn alongside defect volume, and the attached interview sh...
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Hi Alex,
Let's spend the next sprint on the defect backlog — we're losing customers and deals to it faster than we're closing it.
- **The backlog will keep growing on its own.** We're opening defects faster than we close them; the attached chart projects where that leaves us in a year if we don't intervene now.
- **Defects are costing us customers.** Customer Experience and Research tie them directly to churn — the second chart puts churn alongside defect volume, and the attached interview shows the mechanism up close.
- **They're now costing us new business too.** User posts and a complaint from one of our largest accounts have made this visible outside the product, and Sales reports it's slowing close rates.
Can you confirm the sprint focus so we can shape the backlog before planning?
