Subject: We should use next sprint to cut the defect backlog Alex — the defect backlog is now hurting revenue, not just engineering hygiene, and I recommend we spend next sprint reducing it. Backlog is growing faster than we close it, and on current trend it roughly doubles within a year (see chart). That backlog is costing us in three ways: 1. **Customers are leaving.** Churn tracks defect volume directly (see chart), and CX/Research interviews show customers citing bugs as the reason they l...
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Subject: We should use next sprint to cut the defect backlog
Alex — the defect backlog is now hurting revenue, not just engineering hygiene, and I recommend we spend next sprint reducing it.
Backlog is growing faster than we close it, and on current trend it roughly doubles within a year (see chart).
That backlog is costing us in three ways:
1. **Customers are leaving.** Churn tracks defect volume directly (see chart), and CX/Research interviews show customers citing bugs as the reason they left.
2. **Our reputation is taking hits.** User posts and a complaint from a major account are surfacing defects publicly.
3. **Deals are getting harder to close.** Sales reports that prospects are raising these same defects as an objection, and close rates are falling.
What I need: your sign-off to prioritize backlog reduction for next sprint.
