Subject: Use the next sprint to reduce the defect backlog The backlog is growing faster than we close defects and is projected to keep increasing over the next year. We should dedicate the next sprint to reducing it because it is driving customer churn, damaging trust with key accounts, and making new deals harder to close. The evidence is consistent across customer feedback, user posts, a major-account complaint, and Sales reports.
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Subject: Use the next sprint to reduce the defect backlog
The backlog is growing faster than we close defects and is projected to keep increasing over the next year. We should dedicate the next sprint to reducing it because it is driving customer churn, damaging trust with key accounts, and making new deals harder to close.
The evidence is consistent across customer feedback, user posts, a major-account complaint, and Sales reports.
