Subject: Let's use next sprint to cut the defect backlog Hi Alex, We've been shipping new features every sprint while the defect backlog quietly grows — and it's now big enough to cost us customers and deals. I recommend we dedicate the next sprint to paying it down. Here's why: 1. **It's on track to get much worse.** We're closing defects slower than they come in, and at the current rate the backlog roughly doubles over the next year. 2. **It's already driving customers away.** CX and Resear...
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Subject: Let's use next sprint to cut the defect backlog
Hi Alex,
We've been shipping new features every sprint while the defect backlog quietly grows — and it's now big enough to cost us customers and deals. I recommend we dedicate the next sprint to paying it down.
Here's why:
1. **It's on track to get much worse.** We're closing defects slower than they come in, and at the current rate the backlog roughly doubles over the next year.
2. **It's already driving customers away.** CX and Research both tie defects to churn — the data shows churn rising with defect volume, and one customer interview walks through exactly that path.
3. **It's starting to hurt our reputation and our pipeline.** Users are posting about it publicly, a major account has complained directly, and Sales says it's now a real reason deals fall through.
Let me know if you're good with reprioritizing the sprint — happy to walk through the charts if useful.
