Hi Alex — we should use the next sprint to reduce the defect backlog before it compounds into higher churn, brand damage, and harder sales. The backlog is projected to grow over the next year because incoming defects exceed fixes. Customer Experience and Research link defect volume to churn, supported by customer interviews and the churn trend. User posts, a major-account complaint, and Sales reports show defects are already damaging trust and reducing close rates. Please prioritize backlog r...
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Hi Alex — we should use the next sprint to reduce the defect backlog before it compounds into higher churn, brand damage, and harder sales.
The backlog is projected to grow over the next year because incoming defects exceed fixes.
Customer Experience and Research link defect volume to churn, supported by customer interviews and the churn trend.
User posts, a major-account complaint, and Sales reports show defects are already damaging trust and reducing close rates.
Please prioritize backlog reduction for the next sprint.
