Address- and number-level lookups against KPN: current and planned outages at a Dutch address (Disturbance Check), available access technology and speeds at an address (Speed Check), and the date of the last SIM swap on a KPN mobile number as a fraud signal.
Installs into .claude/skills of the current project.
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---
name: "KPN Network Checks"
description: >
Address- and number-level lookups against KPN: current and planned
outages at a Dutch address (Disturbance Check), available access
technology and speeds at an address (Speed Check), and the date of the
last SIM swap on a KPN mobile number as a fraud signal.
when_to_use: >-
When a Dutch customer site on KPN has connectivity problems, when scoping
an internet upgrade or site survey in the Netherlands, or before resetting
SMS-based MFA for a user on a KPN mobile number. Use when: kpn storing,
kpn outage, kpn down, internet down netherlands, glasvezel, fibre
availability, kpn speed, sim swap check, verify phone before mfa reset.
---
# KPN Network Checks
## Overview
Three read-only checks that need only the main KPN project keys. They cover
the Netherlands only.
## Addresses
Both address tools take a Dutch postcode (`1234AB`; spaces and lowercase are
accepted), a house number, and an optional extension (toevoeging, e.g. `A`,
`bis`). Get the extension right: flats at the same number can be on
different lines.
## Outage triage: `kpn_disturbances_check`
Returns current and planned disturbances (broadband, fixed, mobile,
generic) for the address. An empty result is a real answer: KPN knows of
no disturbance there. It is **not** an error, and it does not rule out a
problem with the customer's own equipment or line.
Typical flow when a KPN site is down:
1. `kpn_disturbances_check` for the site address.
2. If a disturbance is listed, report its type, start and expected end, and
stop troubleshooting on-site equipment.
3. If nothing is listed, continue with the customer's own network
(router/firewall in the RMM) and consider a KPN ticket.
## Availability: `kpn_availability_check`
Lists the access technologies available at the address (fibre, copper),
maximum download/upload speeds, planned fibre dates and third-party fibre
information. Use it for upgrade conversations and site surveys, not for
diagnosing an outage.
## SIM-swap check: `kpn_sim_swap_get_date`
Returns when the SIM behind a mobile number was last swapped. A recent swap
just before a password or MFA reset request is a classic account-takeover
signal. Pass `maxAgeHours` (for example 72) to get a direct
`swappedWithinMaxAge` flag.
- Only KPN NL mobile numbers are covered; others return "not a KPN mobile
number or unknown".
- It is a fraud check on a person's number: use it for the user's own
security, and don't run it speculatively.
- A recent swap is a reason to verify identity another way before resetting
anything, not proof of fraud.
